Delivery & Shipping
As soon as you place your order, we will pre-authorize your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be ready for dispatch. If there is any delay such as an item which is on back order, we will void the pre-authorization and contact you to let you know.
Delivery to most of UK Mainland is FREE on orders over £300.
Shipping rates for exclusions to UK Mainland would be presented at the checkout.
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 to 7 working days. We’ll send you tracking details by email as soon as your order is dispatched. If you have not received tracking details within 7 working days, please contact us either via phone or email.
Some products are delivered via in-house delivery arrangement in such cases tracking number would not be provided and customers would only be informed once the item is dispatched.
Please reach out to us via email if you have any questions or concerns on delivery at email@example.com so that we can help.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
Please allow maximum 10 to 15 working days for the product to be delivered to you.