Returns & Refund Policy – Harnet

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Returns & Refund Policy

If you are not satisfied with your purchase, you can return your goods.


We must be informed within 14 days of receiving your goods and return should be completed within 30-days of first being notified.
We will be happy to offer you a replacement (stock dependent) or a refund.

To be eligible for a return, your item must be in the same condition that you received it, in a re-saleable condition unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note we will not accept any unpacked items.

A small re-handling/re-stocking fee may be charged on returns, and this can vary between 5% - 25% depending on the item itself. If you have any concerns about this, please contact us and we will be able to inform you before purchasing.


Collection Charges

The collection fee is dependent on the product, size, weight, and your location. Please contact our Customer Services Team so that we can provide an accurate price for you.


Failed Collections

If you are not at home when our courier attempts to collect, we reserve the right to charge for a second collection charge, this can be deducted from your refund.

To start a return, you can contact us at info@harnet.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@harnet.co.uk.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, bespoke Products, or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

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